The Client Experience
Our biggest goal for each session is that you have fun. We genuinely believe the best client experience comes from creating an environment where you and your loved ones can truly be yourselves, have a laugh and enjoy your time in front of our cameras. We truly believe that no photograph should waste away on a computer or be relegated to sit on Facebook alone. Your photographs should be portals to precious moments that you can enjoy in your home for years to come. For this reason, we have crafted packages that bring you an immense value. You’ll not only receive time in front of the camera, our professional design and editing experience and our time, you’re also going to receive prints that hold an archival quality of 100 years or more guaranteeing that your images will span generations.
The Booking Process
Booking is simple. Once you’ve decided which package best suits your needs, you can simply fill out our booking form. We’ll get back in touch with you to confirm that your desired session date and time are available. A 50% non-refundable booking fee is required to reserve your date and time, once it’s sent, your session date and time are yours and yours alone. You’ll receive a link to your own private client portal where you’ll be able to view your Client Agreement, Client Questionnaire as well as your invoice for your records. All our sessions come with a complimentary pre-session consultation, although we prefer to do this in person, we can catch up over the phone, Skype or your preferred communication method to discuss the details of your session. We’ll help you every step of the way with wardrobe, pose ideas, location ideas and incorporation of props.
What To Expect
We’re regular folks just like you. We love to laugh and we want you to feel comfortable in front of our cameras. We are big believers in having as much as fun as possible because life is short but sweet. Sessions with us usually include a lot of silly. We don’t do stuffy. Arrive for your session at least 5 minutes early (make sure little tummies have had a snack, we always bring snacks, but it helps bring out the smiles). When making your wardrobe choices for your session keep comfort in mind. If you aren’t comfortable in an outfit it will show through in your photographs. Don’t be shy of bold colors and prints, avoid anything too matchy (no all white shirts for the whole family, trust us on that one). Many of us feel utterly un-photogenic in front of a camera, don’t sweat it. I can assure you that you look smokin’ and there’s no need to worry about your imperfections when we’re working together. We’re human too, if there’s something your super self conscious about, tell us. We’ll make sure that you feel as comfortable as possible. Our biggest goal, is that in the process of capturing beautiful images for you and your loved ones, that you all have FUN and enjoy yourselves. That’s why we call it The Client Experience.
What should I wear?
The most important thing to remember for session day wardrobe choices is that you should definitely wear something comfortable. If you’re uncomfortable it will show in your photographs, so choose comfort first. Bold colors, striking patterns and textures always add interest and depth to photographs. See our what to wear guide for more info.
How long will it take to get my photographs?
Typically, our turn-around time is under one week and more often than not it’s a few days. Wedding coverage usually takes just a bit longer, however we strive to deliver your images as fast as humanly possibly.
I have specific poses in mind
Awesome! We are always happy to incorporate any themes, poses, props or ideas you may have for your session. We’ll make sure to cover that during your pre-session consultation.
What if I need to reschedule?
We are happy to reschedule at your earliest convenience if given at least 24 hours notice prior to your session. Otherwise, we’ll have to work with rescheduling on a case by case basis to ensure that we don’t hinder other client sessions.
What if it rains?
In the event that the weather impedes our ability to shoot, we will select a backup date for your session at your earliest convenience.
Do you require a booking fee?
Yes, a 50% non-refundable booking fee is required to secure your session date and time with the remainder due the day of your session. For Mini-Sessions and sessions with discounted pricing, session fees are due in full upon booking.
After Your Session
Few people get to see all the behind the scenes magic that goes into making your photographs the beautiful finished product you see after your session. For us, this part of the process is extremely important because it’s where we get to stretch our creative muscles and create priceless custom pieces of art for you. After your session we like to post a little sneak peak, usually on our Facebook page so that you’ll have a little something to enjoy while we prepare the rest of your photographs. Our turn around time is generally fairly fast, somewhere between 1-4 days. However please allow up to 30 days as some galleries take longer to finalize as it is our goal that the images we deliver to you are perfect. Once your gallery is online, we’ll send you a link where you’ll be able to easily view and select your digital files based on which package you chose during booking. You’ll also be able to select which images you’d like printed or made into beautiful custom gallery wrapped canvases. Digital files are available for instant download, however products and prints may take several weeks to arrive as all of our products are handmade with love.
Your support means the world to us. For this reason we have a rewards program in place that allows each of our clients to earn awesome freebies simply for sharing our work and referring us to friends and family. Our referral program is simple. Refer a friend or family member and they’ll receive $10 off their session when they book, and you’ll receive a free digital or a free 8×10 print. Refer five friends or family members and they’ll all receive $10 off their session, and you’ll receive a complimentary mini-session!
You can also earn free digital files by posting reviews on Facebook, Google and Yelp. Just let us know when and where you’ve posted a review and we’ll send you a special code to allow you to download an extra image from your gallery.